FAQ: iPhone and iPad Apps
Why can't I hear the audio pronunciations?
Please check that your device is not muted:
For iPhones, your ringer/mute switch on the side of your device should be set so that you do not see a red/orange indicator beside it. If there is a red/orange indicator showing, please move the switch to the opposite (unmuted) position.
For iPads, if you have a side switch that is set to function as a mute control, please follow the iPhone instructions above. If your side switch is set to lock rotation instead of to mute your device, or if your iPad does not have a side switch, you can instead change your mute setting via the Control Center. For more information about the Control Center, please consult Apple’s support pages or your iPad’s user manual.
Favorites and Recent
How do I add a dictionary entry to my Favorites list?
Tapping on the heart icon beneath an entry will save the entry to your Favorites list.
Miscellaneous Technical Issues
My app crashes or freezes. What should I do?
Please follow Apple's advice for troubleshooting app problems.
If the problem persists even after following these steps, please contact us.Please include your device's model, as well as its iOS version number (found under Settings > General > About > Version).
We’d love to hear from you!
Can’t find the answer in our Help Center? You are welcome to share your comments, questions, or suggestions with us.
If you have a screenshot of your issue, that will help our team to solve your problem. You can submit screenshots and images by replying to the confirmation email you will receive from Support.